Frequently Asked Questions (FAQs)

General Questions

What are Houston Texans PSLs (Permanent Seat Licenses)?
If you purchase PSLs from a current season ticket holder, you become the new season ticket holder for those exact seats for all future seasons. The Ticket Office will invoice you for the season tickets each year for as long as you continue to purchase the season tickets. The previous season ticket holder will no longer have any rights to those seats. The listing price is ONLY for the PSLs and does not include the cost of any tickets. Read more about PSLs
Who sets the prices for the listings?
The price of each listing is set by the seller at whatever amount the seller chooses. A buyer can submit an offer at whatever amount the buyer is willing to pay for the listing. If the seller accepts the buyer's offer, then we will proceed with the transfer based on the agreed price. If the seller does not accept the offer, then the seller can submit a counter offer to the buyer. The counter offer helps the buyer determine their next offer amount.
How long does it normally take to complete a PSL transfer?
It normally takes about 2 weeks to complete a PSL transfer. This time may vary depending on how quickly we receive payment from the buyer and how quickly the buyer and seller return the transfer paperwork.
Why does each offer expire after 48 hours?
The seller has 48 hours to respond to each offer in order to ensure that buyers receive a quick response to their offer. If a seller allows multiple offers to expire, then the listing will be removed from the website.
What time zone is used to determine the expiration time for an offer?
Central Time Zone

Seller Questions

Why would I sell my PSLs on the Marketplace?
If you are unable to renew your season tickets next season, you can sell your PSLs on the marketplace and receive the proceeds from the sale rather than just forfeiting your PSLs to the Ticket Office. You can also upgrade your seats if you sell your current PSLs and purchase new PSLs.
How long will my listing be available for sale on the Marketplace?
You may keep your listing for sale on the Marketplace as long as you still own the PSLs. Each new listing is set to automatically expire after 180 days but sellers may renew the listing at any time for an additional 180 days.
What if I want to split up my seats for sale?
If you wish to split up your seats for sale, you should create separate listings and make a note within each listing that the adjacent seats are available in Listing XXXX.
How can I contact a buyer?
The Marketplace provides a message center for buyers and sellers to communicate about listings. All negotiations are private and anonymous so no contact information is allowed to be shared.
What is the seller fee?
The seller fee is 10% of the accepted offer amount with a minimum of $250.

Buyer Questions

Why would I buy PSLs on the Marketplace?
In order to purchase season tickets for most seating areas, you are required to purchase PSLs (Permanent Seat Licenses), but the Ticket Office is sold out. If you want to become a season ticket holder, you can purchase PSLs from a current season ticket holder and become the new season ticket holder for those exact seats for all future seasons.
What happens if my transfer cannot be completed for some reason?
If your transfer cannot be completed for some reason, we will send you a full refund.
What if I do not want to purchase all the seats in a listing?
If you do not want to purchase all the seats in a listing, please send a message to the seller by clicking on the envelope icon next to the listing in the marketplace with your proposed offer amount and the seats you would like to purchase. If the seller agrees, then they can create a separate listing for the seats you wish to purchase.
How can I contact a seller?
The Marketplace provides a message center for buyers and sellers to communicate about listings. All negotiations are private and anonymous so no contact information is allowed to be shared.
What is the buyer fee?
The buyer fee is 10% of the accepted offer amount with a minimum of $250.

Private Transfer Questions

How do I transfer my PSLs to someone else?
Transferring ownership of your PSLs is done through the Houston Texans PSL Marketplace. The Marketplace provides a quick and convenient online transfer process called Private Transfers. Simply click on Private Transfers in the main tool bar and choose which type of transfer fits your needs. The transfer must be initiated by the Current Owner.
Should I transfer my PSLs through a Private Transfer?
A Private Transfer is a transfer of ownership of PSLs to a friend, family member or someone you already know and trust. Examples of situations appropriate for Private Transfers include: transferring ownership to a friend, family member or coworker you trust; transferring ownership through a will or estate; or transferring ownership due to a divorce. The fee for a Private Transfer is $250 and is paid by the New Owner.
Should I transfer my PSLs through a Private Sale Transfer?
A Private Sale Transfer is a transfer of ownership of PSLs arising from a sale arranged privately or through a third-party service or advertisement. If a Current Owner has sold their PSLs to someone they may not know, transferring ownership through a Private Sale Transfer guarantees both parties a safe and secure transaction and eliminates all risk to either party. In a Private Sale Transfer, the Houston Texans PSL Marketplace will hold the New Owner’s (Buyer’s) money in escrow until the transfer is approved by the ticket office. Once the transfer is approved by the ticket office, the Current Owner (Seller) will receive the funds. The fee for a Private Sale Transfer is 5% of the cash sale price and is paid by the New Owner (Buyer).
What is the Private Transfer fee?
The fee for a Private Transfer is $250 and is paid by the New Owner.
What is the Private Sale Transfer fee?
The fee for a Private Sale Transfer is 5% of the cash sale price, with a minimum of $250, and is paid by the New Owner (Buyer).
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